Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase from Nutragole. If you are not, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible:
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Items must be in the same condition you received them, unopened, unused, and in original packaging.
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A valid receipt or proof of purchase is required.
To request a return, please email us at info@nutragole.com with your order number. Once approved, we will provide return instructions and the return address:
Nutragole Returns
19607 Mackinaw Isle Ct
Cypress, TX 77429
United States
⚠️ Items sent back to us without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately at info@nutragole.com so we can resolve the issue promptly.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
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Opened or used dietary supplements
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Personal care items (e.g., skin creams, powders, capsules)
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Sale items or gift cards
Exchanges
The quickest way to get the product you want is to return your item (following the steps above) and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
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Approved refunds will be processed back to your original payment method within 10 business days.
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Please allow additional time for your bank or card issuer to post the refund.
If you have not received your refund after 15 business days of approval, please contact us at info@nutragole.com.